Elson Australasia Pty Ltd respects the privacy of information with which we are provided.
This Privacy Policy briefly tells you how we manage the personal information that we collect, hold, use and disclose.
We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on the Elson web site
What is personal information?
Personal information is any information or opinion about you that identifies you, or from which your identity can be reasonably determined.
Kinds of information that we collect
The kinds of personal information we may collect include your name, contact details. (Such as information relating to an enquiry you make).
We may also collect additional personal details about you, building activities (such as whether you are a home owner, renovator, builder, or architect).
How do we collect your personal information?
We collect personal information through application forms or our online contact form. Where it is reasonable and practicable to do so, Elson collects personal information directly from an individual.
Why do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information:
- to respond to your enquiries about our products and services, including providing you with the relevant technical information;
- to determine your requirements for our products and services;
- to provide you with the products and services you request, provide you with new or technical and other information in relation to those products and services and otherwise conduct our business with you;
- unless you ask us not to, to send you promotional offers and other direct marketing material about products and services we believe may be of interest to you by mail, phone, fax email, or SMS. If you do not want us to use or disclose your personal information for this purpose, you can request us not to do so through any method notified to you in the communication that we send to you or by sending your request to us through the following methods:
- In respect to the additional personal details, the information is only collected in relations to contacts at our business partners for the purpose of building relationships with those persons including marketing and promotional activities and functions.
In some situations we may collect some additional identity information which will enable us to verify your identity (which we may do, for example, when you enter a promotion or make an inquiry over the internet or wish to obtain copies of our price lists or catalogues).
If you do not provide your personal information, we may be unable to do one or more of the above.
To whom do we disclose your personal information?
We are not likely to disclose your personal information outside Australia.
Your consent to the disclosure of your personal information may be given explicitly (in writing or verbally) or implied (for example, if you request to be added to our mailing list).
Ensuring your personal information is up to date
We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date. We will take reasonable steps to ensure that your information is accurate, up-to-date and complete. In addition, you may contact us at any time using the methods outlined below to update your personal information.
How do we hold your personal information?
Personal information is mainly held in secure electronic data bases. We take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
We understand you may have concerns about the security of personal information collected about you from email inquiries. Some sites use cookies. However, any email addresses provided by you to our Elson website will not be used to track your browsing habits.
Can I have access to the personal information Elson holds about me?
You may request access to, or seek the correction of, personal information held by Elson using the methods outlined below.
All requests for information will be handled as quickly as possible after receiving your request.
How to notify us of your concerns or lodge requests for access
If you:
- would like more information about our Privacy Policy;
- would like more information about the way we manage the personal information we hold;
- have a concern about how we deal with your personal information;
- wish to lodge a request for access to or updating of your personal information; or
- wish to ask us not to send you promotional offers and other marketing material,
- Sending an email to: sales@elson.au